About
Terms & Conditions
We thank you for choosing to stay with us. To ensure the comfort, safety, and enjoyment of all guests,
we kindly ask you to review the following terms and conditions.
Minimum Age Requirement
Guests must be at least 18 years of age to check in and stay at the hotel without a parent or legal
guardian. A valid government-issued photo ID and a credit card in the guest’s name are required at
check-in.
Check-In / Check-Out
• Check-in time: From 2:00 PM
• Check-out time: By 12:00 PM
• Late check-outs may incur additional charges and are subject to availability.
Pre-Authorisation & Payment Policy
• A pre-authorisation will be processed on your credit card at check-in for the total accommodation
charges (if not already paid) plus a minimum of $100 per stay to cover incidental expenses.
• Unused pre-authorised funds are typically released within 5–10 business days, depending on your
bank.
• For stays of more than 7 nights, charges will be settled every 7 days.
• Pre-authorisations may be increased during your stay to align with your account balance and
guarantee full payment upon departure.
Credit Card Surcharges
• Visa & Mastercard: 1.5%
• American Express: 2.1%
Smoking Policy
The hotel is a 100% smoke-free property. Smoking is only permitted in designated outdoor smoking
areas. Breaches of this policy may result in a cleaning and recovery fee of up to $1,000.
Parking
Secure on-site parking is available at a rate of $50 per night (subject to change). All vehicles are parked
at the owner’s risk. The hotel is not liable for any damage or theft.
Behaviour and Conduct
Guests are expected to behave respectfully at all times. Excessive noise, disruptive behaviour, or
damage to hotel property may result in eviction and additional charges.
Visitors
Guests may receive visitors; however, no unregistered guests are permitted after 10:00 PM.
Management reserves the right to restrict access at any time for security reasons.
Emergency & Accessibility
Guests requiring special assistance during an emergency evacuation are asked to notify our team upon
arrival so appropriate arrangements can be made.
Gift Cards
- Gift cards are valid for 36 months from the date of purchase.
- Gift cards are valid across participating venues within Point Hotel.
- Gift cards are not redeemable for cash and cannot be exchanged for cash, refunded or transferred.
- Any unused balance will remain available until the expiry date.
- Gift cards must be presented at the time of redemption.
- If the total purchase exceeds the value of the gift card, the remaining balance must be paid using an alternative payment method.
- Gift cards cannot be used to purchase additional gift cards.
- Lost, stolen, damaged or expired gift cards will not be replaced or refunded.
- Management reserves the right to amend these terms and conditions at any time without notice.
- Use of this gift card constitutes acceptance of these Terms & Conditions.
